RETURNS & EXCHANGES
If you are not satisfied when you receive your order, you have a period of seven days, counting from the date of recepction to execute the right of return.
You can only exchange one item for the same in a different size.
Please, specify the new size when accomplishing the exchange process. If you want to exchange for a different item, we recommend making a return and ordering again.
In case of return, shipping costs will not be refunded. Besides, courier costs will be paid by the customer (with the exception of defective products).
The refund will be made to the credit card of the buyer (or Paypal account).
Important return information
The item must be returned unused and within 7 days from the date of reception.
Please, use the original packaging for the return process. If the item is damaged on its way, it may not be accepted for return.
We use high quality natural stones crafted by hand. Precious and semiprecious stones can have natural inclusions, therefore changing the intensity of their colors because there are not two identical pieces. This gives the jewel an added value, not being consider a defect in the product but a sign of exclusiveness, uniqueness and customization.
If the defect comes from use, it will not be considered defective.
If you want to return a defective item, keep in mind that it will only be replaced by the same model in the same size.
SHIPPING COSTSFree shipping to ITALY 10 € EUROPE (& outside italian peninsula) 15 € Rest of the WORLD
TAXES IN THE EUROPEAN UNION
The prices include the Value Added Tax (VAT).
RESIDENTS IN EXTRACOMUNITARY COUNTRIES
Orders placed from non-EU countries will be exempt from VAT and will not be sent to P.O.B.s.
Shipping costs do not include import taxes (tariffs), which will be paid at destination by the recipient of the goods.
SECURITY OF THE INFORMATION
All the transactions through our online store use a secure connection that encrypts your personal data through the SSL protocol, which guarantees the safe transfer over the Internet of the information of the payment methods, the data of your credit card or your account bank, as well as the information of your order.
We also work with integrated external providers such as PayPal and Woocommerce, who also comply with the SSL standards and protocols for the secure transfer of information.
You can recognize a secure page in your browser thanks to the https: // protocol and lock symbol on its left side.
We use AlphaSSL Certificates with a strong 2048 bit root and capable of 256 bit encryption.
The following data are encrypted:
- Your personal information (address, etc.)
- The selected form of payment
- The information of the order, that is the data of the products
All our systems are insured against damage and loss, illegal access, manipulation and proliferation of your data by unauthorized persons.
However, we suggest you to always care about your confidentially and close your browser window after fulfilling an order, especially if you share your PC with other people
Learn how to properly take care of our products